Customer was healthy and aimed at trusted store to continue being beautiful,
We develop drugstore chain.
Matsumoto Kiyoshi, the main business firm of the company, has been constantly striving to open stores that will please the customers with their motto of "superior products at cheap price" and "friendly stores". Matsumoto Kiyoshi drug store maintains many stores in prime locations of the Tokyo metropolitan area. We carry troves of high quality merchandise and are developing new stores such as urban drug stores at shopping centers or in station buildings, suburban drug stores or dispensary type stores, medical malls, and dispensing pharmacies opposite to large hospitals that meet the needs of local communities and customers. In addition, we are implementing sales promotions by providing a consulting service to customers from our highly knowledgeable staff. In this way, we are building up solid relationships of trust with our customers.
We are promoting "Self-medication to protect your own health" and aiming to build a "Family Drugstore trusted by customers and closely tied to local communities".
The pharmacy division has opened urban stores exemplified by the stores in Shibuya, Shinjuku, Ikebukuro, Ginza, and Shinsaibashi. Focusing on health and beauty products, we have garnered overwhelming support for providing products that meet customers' needs as well as a product line-up rich in variety. Our customer base is comprised mainly of female senior high school students, college students, and female office workers, but recently the number of male customers is also increasing, garnering us attention from a wide range of customers. In particular, in response to the diversified needs of female office workers, we are working towards new developments in the stores in accordance with the location environment such as expanding cosmetic counters and establishing nail corners.
We will continue to aim at increasing our stores focusing on downtown areas and station buildings in the Kanto region and west of the Kanto region.
We are opening new stores in the drug store division by collaborating with SM, NSC shopping centers, and single stores in suburbs of all regions. We are establishing lifestyle oriented drug stores to meet the wide range of customer needs using our large selection of products from living necessities such as convenience goods, bakery products, and groceries to medical products, with health and beauty products at the core.
We provide a business model that caters to the expectations of the female customers of the urban stores who might shift to suburbs after marriage hoping to find a Matsumotokiyoshi store in the suburbs. We also aim to expand the business in a manner that the customers of the urban stores can continue to use our stores and become our lifetime customers. With such activities, we would like to keep and expand our customer (fan) base.
In future, we are planning to open profitable stores based on a strategy focused on shopping centers and commercial facilities in the Kanto region and areas west of the Kanto region.
The Matsumoto Kiyoshi private brand is expanding rapidly
"MK CUSTOMER" products is Matsumoto Kiyoshi's private brand which focuses on the inner mind of customers, pursuing peace of mind and safety while developing products that contribute to beauty and health.
"Protect your own body" - MK Customer is a line of products formed on the basis of self-medication.
We are developing an online store from which you can buy Matsumotokiyoshi products with your PC or smart phone.
We are expanding our stores by focusing on pharmaceutical drugs (Second-class OTC drugs, third-class OTC drugs), health supplements, cosmetics, daily necessities, and food products. When including the mail ordered products that are not carried in the store, the approximate number of items becomes 13,000.
Besides our company sites, we are also putting in efforts towards opening branch stores at other major shopping locations.
Given the spread of the Internet and social media, we are also developing Omni channel retailing that utilizes both stores and the Internet. We have improved store services by disseminating information on the Internet and by making products available online. Further, by collecting all the points and purchase information together we have developed a practical service for customers. We make the utmost efforts to enhance services to improve customer satisfaction.
Matsumoto Kiyoshi Group member service
This is a member service which enables Matsumoto Kiyoshi Group members to utilize convenient services through Matsumotokiyoshi stores and online services.
The following services are available. In addition, new service is released one after another.
Favorable reception! Under Matsukiyo card member increase
Matsumoto Kiyoshi members credit card
- No admission or annual fee for lifetime
- As for every 100 yen, (tax-included) is given 1 credit point when we have you do shopping on credit by "Matsumoto Kiyoshi members credit card".
- In addition, in the case of payment, we add to credit point by credit card at Matsumoto Kiyoshi store, and, as for every 100 yen, 1 point is added to (tax-excluded) Matsumoto Kiyoshi cash point. Excluding some items
- Other than shopping, a telephone counseling service for "Health, medical treatment, and care" is available 24 hours a day, 365 days a year.
Matsumoto Kiyoshi cash point card
- No admission or annual fee
- As for every shopping 100 yen, (tax-excluded) is given 1 point in Matsumoto Kiyoshi. Excluding some items
- At the end, you can deduct 200 Yen from 200 points.