Terms of Use

We revised "Terms of Use" on March 31, 2020.

March 31, 2020 date "main revision point"

  • 1.We changed 2 of Article 2 (change of these terms).
  • 2.We changed part of expression in (4) of Article 24 (cancellation of individual contract).
  • 3.We changed part of expression with 1 of Article 30 (buying and selling, storage period at store).

Matsumotokiyoshi Holdings Co., Ltd. (called "us" as follows.) establishes Terms of Use about the use of our website (called "our site" as follows.) that we run as follows ("these terms" mean these Terms of Use as follows.) .

Chapter 1 basic rule

Article 1 (coverage)

1. Various services (we include service to fix for Chapter 2 and Chapter 3.that our site and we or our group companies (we put both together and are called "our group" as follows.) of postscript provide these terms through our site It is called "service" as follows and shall apply to user (called "user" as follows.) of we group and service about the use of), and user shall observe these terms faithfully. But the fate concerned shall give priority to when these terms have special fate or when there is individual fate about our site or service.

2. When user uses our site or service, we consider that we consented to these terms.

Article 2 (change of these terms)

1. These terms shall be applied to member using this service.

2. We shall be able to change these terms by 4 regulations of civil law Article 548 without getting prior consent for member.

Article 3 (verboten)

User shall not have to perform act to set of each next issue on using our site or service.

  1. (1) Act to violate copyright which third party or our group holds, other intellectual property
  2. (2) Act to violate property, right of likeness, privacy of third party or our group
  3. (3) Act to slander third party or our group, and to slander
  4. (4) Act takes part in crime or to promote this
  5. (5) Act against public order and morals
  6. (6) Election campaign or act similar to this
  7. (7) Act to input false information on using service
  8. (8) In the name of another person or false login ID, act using password
  9. (9) Act that spoils obstruction or trust of our site by administration of service
  10. (10) Act to tamper with information about our group or service or information provided through service
  11. (11) It is transmission or act to write in by harmful computer programs
  12. (12) Act that hurts its minor
  13. (13) Have the use (you do not ask state of things of form such as use, reproduction, reproduction, copying, sale, resale) of information that you obtained through our site or service or product in commercial purpose unless we approved. In addition, letting third party do similar act
  14. (14) Business activity using service and the use for the purpose of profit, the use for the purpose of the again preparations
  15. (15) Act to violate laws and ordinances
  16. (16) In addition, act that we judge to correspond to one of each front issue

Article 4 (offer stop of service)

When user corresponds to reason of each next issue, we shall be able to adopt measures to judge that offer stop of service, shipment stop of products, other we are necessary without notifying the user concerned in advance.

  1. (1) When we are proved in violation of these terms or to have violated these terms in the past
  2. (2) When we perform act of Article 3 (verboten)
  3. (3) When there is betrayal, and we judge reasonably if it is unavoidable to adopt measures such as offer stops of service
  4. (4) In addition, when there is reason to follow each front issue

Article 5 (copyright)

1. We shall not be able to let user uses in reproduction, sale, publication more than our site or ranges of private use of user individual setting any information provided through service in Copyright Act, other uses in any method by oneself without getting consent of rightful claimant or third party use.

2. When problem occurs in violation of Honjo, user solves the problem concerned in responsibility and the expense of self, and or no nuisance shall damage our group.

Article 6 (the use by us of provided information)

It is free and is nonexclusive, and user consents to what right to do use (include correction, deletion, reproduction, exhibition, transmission, distribution, transfer, loan, translation, adaptation.) gives beforehand without we notify the user concerned of sentence that user offers in conjunction with service and other information (we include letter, image, sound and these uniter.) for us or demanding the consent. In addition, this article does not promise that we use the information concerned to the user concerned. In addition, user shall not use author's personal rights about the information concerned.

Article 7 (temporary interruption)

When we correspond to one of each next issue, we may stop our site or service temporarily without contacting user beforehand. Even if delay of offer of our site or service or interruption occurred regardless of reason in us, we do not take responsibility for all about the damage that user caused by this or other third parties put on.

  1. (1) When we perform periodical or urgent maintenance of system of our site or service
  2. (2) When we cannot offer our site or service by natural disasters such as earthquake, eruption, flood, tsunami
  3. (3) When war, upheaval, riot, disturbance, labor dispute cannot provide our site or service by other unexpected situations
  4. (4) In addition, when, in operation, we judge temporary interruption of our site or service to be necessary technically

Article 8 (personal information)

Privacy policy that our group acquires in conjunction with our site or service shall depend on "Matsumotokiyoshi Holdings Co., Ltd. group privacy policy" to establish particularly.

Article 9 (deletion such as information)

When information that user registered and information accumulated by the use of service exceed during period when we set or preservation capacity or when they need administration of our site or service or maintenance management, they may be deleted without advance notice by user.

Article 10 (immunity from responsibility)

1. In addition to Article 9 (deletion such as information), in us, we or third party does not perform any guarantee including integrity, certainty and usefulness about (we include information included in advertisement displayed on network.) such as information to provide through quality of service to offer, system about service and service for user.

2. When the damage (it is physical and is mental including the damage of property) due to provided information occurs to user, we do not take any responsibility. User shall perform no request about such damage for us.

3. It accompanies our site or giving and receiving and that of information made between other users through service, and we do not take responsibility for all about performed act either.

Article 11 (compensation for damages)

We shall not take any responsibility about any damage that occurred by the use of our site or service for user. When user damages third party by the use of our site or service, user is settled with responsibility and expense of self and shall not damage us. When user damages us by act against these terms or unjust or illegal act, we shall be able to demand compensation of the damage from the user concerned.

Chapter 2 online store

Article 12 (coverage)

Regulations of this chapter shall be applied to shopping service (in this chapter, it is called "this service" as follows.) in online store which we provide in our site.

Article 13 (user)

Person who is going to use this service, please do sign-in of "member of Matsumoto Kiyoshi group" beforehand along place to establish in "member of Matsumoto Kiyoshi group terms".

Article 14 (service offer range)

Offer range of this service assumes Japan. Therefore, please note that you cannot ship product to Japanese foreign territory.
In addition, we can take order from Japanese foreign territory.

Article 15 (completion of individual contract)

1. Individual sales contract user declaration of intention (push down button "ordering" in this service.of order It has the same as follows and performs) and is established when we consented to this.
When we notified that we shipped product which user ordered to destination that user appointed by email, our consent should be accomplished.

2. User cannot declare the intentions of applicable order to each next issue.

  1. (1) Declaration of intention of order in resale purpose
  2. (2) Declaration of intention of order by states from next clause first ① about product that the purchase number restrictions are established to ③
  3. (3) Declaration of intention of order by state state to violate these terms

3. When we correspond to one of each next issue, we shall not be able to consent to us.

  1. (1) When declaration of intention (we include case to list in ③, but it is not best as for next ① these.) of order for a large quantity of products by the same user is accomplished. In addition, we shall be able to determine whether you correspond to "declaration of intention of order for a large quantity of products by the same user" reasonably.
    1. ①Case by one declaration of intention
    2. ②Case by plural declarations of intention by the same user
    3. ③When when it was belonging to equivalence, when destination of products was the same even if it was declaration of intention by plural user ID, credit card for payment was the same or we judged reasonably when it was others, the substantially same user.
  2. (2) When declaration of intention of order is accomplished in violation of these terms
  3. (3) When we display wrong price
  4. (4) In addition, when we judge that it is inappropriate to consent reasonably

4. When we do not declare our intentions of consent by foregoing paragraph, (the convenience store settlement, the electronic money settlement) will refund us the money concerned for user when payment of the price equivalency sum to affect product which we were going to already order was done by user. In this case expense required for refund assumes all burden on user.

Article 16 (the price of products)

The price of products assumes price that was displayed when user declared the intentions of order.

Article 17 (cancellation, return of goods after order)

1. About cancellation at the convenience of user after order was completed, the handling of return of goods, it is said that it is as follows.

(1) It is before dispatch of the settlement of order email

As a general rule, we can cancel freely.

(2) After the transmission of the settlement of order email, it is before delivery of goods

We cannot cancel. After having received products once, please file for return of goods. We do all expense required for return of goods, refund of this case with burden on user.

(3) After the delivery of goods

When we hear from within eight days after delivery of goods, we can return goods, but do all expense required for return of goods, refund with burden on user. When it closes 8 days or more after delivery of goods, as a general rule, we cannot return goods.

2. Please refer to common question for cancellation, method of return of goods.

Article 18 (delivery (delivery of goods))

1. Delivery of products is completed by products being delivered in delivery that we appointed when user ordered (called "designated delivery" as follows.), and the person concerned of user or user receiving products. When it is provided with facilities (called "delivery to home BOX" as follows.) which can leave baggage such as delivery to home BOX at designated delivery, it is said that it is similar when we left products at delivery to home BOX ("the receipt" of products means these as follows.) .

2. Though there is not sufficient reason, we consider that business to modify the product concerned was canceled within seven days after products were had delivery (user includes case that was absence.) of in designated delivery when delivery of foregoing paragraph does not complete on account of the user side. In this case expense required for delivery, storage of products assumes burden on user.

3. We show indication to deliver products to user, and designation does not promise to deliver products in the time concerned at delivery time. Therefore, we do not take responsibility for delay even if we were not able to deliver before time when we appointed.

4. We consign delivery to transportation companies cooperating with us. Please refer to each transportation company for handling when delivery was accomplished in absence.

Article 19 (payment of the price)

User can pay the price for products by method that we such as cash on delivery, credit card, electronic money appoint. For details, please refer to common question.

Article 20 (transfer of proprietary rights)

When user received products, proprietary rights of products move to user.

Article 21 (dangerous burden)

We bear loss of products, danger of damage, damage before the receipt of products, and user bears after the receipt.

Article 22 (inspection)

1. When we received products, user shall inspect for type, amount of products, having defect or not immediately.

2. When it became clear as a result of inspection of foregoing paragraph that there are article difference, overs and shorts, defect of amount about products, we shall notify us of so immediately. In addition, about correspondence of this case, we do with street to fix for the Article 23 (return of goods, refund) first.

Article 23 (return of goods, refund)

We fix for Article 17 (cancellation, return of goods after order), and it is said that return of goods, refunds of products are as follows.

(1) When damage (defective article) of products, article difference are based on reason that should come to our torture, user can return products. In this case we can choose without canceling sales contract whether we cancel sales contract, and user demands refund of the price whether you demand second delivery of goods. In addition, we do all expense required for return of goods, refund of this case, re-delivery with our burden.

(2) In addition, when we recognize in particular, we return products and can receive refund of the price. Expense required for return of goods, refund of that case assumes burden on user.

Article 24 (cancellation of individual contract)

When we correspond to one of each next issue, we shall be able to remove individual sales contract without needing any prior notice notification. In addition, except case of No. 8, we do all expense required for return of goods, refund with burden on user.

  1. (1) When user violates these terms
  2. (2) When there is notification of effect of card credit failure from user-designated credit card company
  3. (3) When we neglect payment of the product price
  4. (4) When user receives disposition for failure to pay taxes of seizure, provisional attachment, provisional disposition, forcible execution or auction, land tax tax or when statement that user files for civil affair reproduction procedure start, the bankruptcy and starts is done
  5. (5) When we begin debt rearranging procedure regardless of option or legality
  6. (6) When circumstances that we can judge that there is not solvency of user become clear
  7. (7) When we cannot have delivery (delivery of goods) of products with absenteeism of unknown destination
  8. (8) When product affecting order becomes production completion
  9. (9) When we correspond to reason to set of each Article 15 (completion of individual contract) Paragraph 3 issue
  10. (10) In addition, when we judge us to correspond to one of each front issue reasonably

Article 25 (immunity from responsibility)

1. We cannot deliver, and we do not take any responsibility based on reason that natural calamity in heaven and earth, war, confusion of means of transportation do not put the blame of on our torture about d.d.

2. We cannot deliver, and we do not take any responsibility by information that user registered having had error about d.d. In this case when the damage occurs in us, user shall repair the damage.

Chapter 3 hold, back order

Article 26 (coverage)

Regulations of this chapter shall be applied to hold, back order service (in this chapter, it is called "this service" as follows.) in online store which we provide in our site.

Article 27 (user)

Person who is going to use this service, please do sign-in of "member of Matsumoto Kiyoshi group" beforehand along place to establish in "member of Matsumoto Kiyoshi group terms".

Article 28 (service contents)

1. User can receive offer of the following services through our site.

  1. (1) Reserve a part of the specific product which reserves, and, in fact, is in stock in specific store for user
  2. (2) You order and order about product with the handling at specific store, and reserve for user after the delivery of goods in the store concerned

2. Store (called "designated store" as follows.) where user receives products when we use this service About, object product, the number of products, please perform individual application (called "individual application" as follows.).

3. Buying and selling to affect the product concerned is not completed even if we applied individually. Buying and selling is completed by paying the price according to fate of Article 30 (buying and selling, storage period at store) at store of designated store.

Article 29 (delivery of completion email)

When delivery preparations for products are completed in the designated store after user applied about this service individually, we will notify of so by email to e-mail address that user registered ("completion email" means the email concerned as follows.) .

Article 30 (buying and selling, storage period at store)

1. Designated store is expected to pay the product price after visit within 14 days after delivery of completion email, and user, please receive products.

2. When user paid the product price, sales contract to affect the product concerned is established and the proprietary rights shall move to user.

Article 31 (cancellation of individual application)

1. User can cancel individual application to affect products until sales contract to affect products is established.

2. When the receipt of payment, product of the product price is not accomplished within 14 days after delivery of completion email, we consider that individual application to affect the product concerned was canceled.

3. When individual application is canceled by former Paragraph 2, we may request compensation of the damage that occurred in us by expense required for hold, back order of products or cancellation from user.

Article 32 (the use refusal)

When user is past, and cases performing cancellation of individual application several times correspond to reason (internal regulations) that we set, you may not use this service. In that case, we notify of so for user.

Article 33 (immunity from responsibility)

(1) When notice of the completion email others is not delivered by there having been error in e-mail address that user applied for at the time of registration, circumstances on the other users side, we shall not take any responsibility.

(2) Application of "hold, back order" does not guarantee that we can arrange purpose product.

The Chapter 4 others

Article 34 (others)

We fix for these terms and, for more information about this service, list in questions happening quite often to post on our site or shall set.

Article 35 (dispute solution)

Governing law of these terms assumes Japanese law. In addition, about dispute that occurred between our group and customer in conjunction with our site or service or these terms, we do Tokyo District Court with exclusive agreement competent court of the first trial. But we do district court having jurisdiction over the main store location of the companies becoming the person concerned with exclusive agreement competent court of the first trial when we or MATSUMOTO Inc. Kiyoshi is not the person concerned.

[group companies of Matsumotokiyoshi Holdings Co., Ltd.]
MATSUMOTO Inc. Kiyoshi, PAPASU Co,Ltd, MATSUMOTO Inc. Kiyoshi East Japan sale, MATSUMOTO Inc. Kiyoshi Kyushu sale, MATSUMOTO Inc. Kiyoshi Koshinnetsu sale, MATSUMOTO Inc. Kiyoshi Middle Shikoku sale, MATSUMOTO Inc. Kiyoshi pharmacies

The terms enforcement date: July 01, 2015

The terms date of revision: March 31, 2020